Meet The Team

All of the team at Pillinger World Travel work together to create your perfect holiday, from the initial enquiry, right through the planning stages and then the subsequent booking process, we provide expert help and advise to ensure your holiday will run smoothly. Customer service is our priority and this is reflected in the way your booking is then administered, ticketed and the additional services that we offer such as arranging airport car parking, booking local excursions as well as practical advice on visas, passports and medical insurance.


Kate is the Managing Director of Pillinger World Travel, and deals with the accounts, book keeping and everyday running of the company. Kate started the business with Gavin in December 2005, and has been in the travel industry for 18 years. Kate has traveled extensively throughout America, the Caribbean, the Indian Ocean and Africa and has also been on several cruises; Kate has extensive first hand knowledge of most of the Greek Islands and has visited plenty of European beach resorts. Kate's specialist areas are the Greek Islands, family holidays and group holidays including stag and hen weekends, as well as city breaks.

Kate's favourite place is Ammes beach in Kefalonia.


Gavin is the Managing Director/ America Specialist at Pillinger World Travel. Gavin has extensive knowledge of Florida, and the rest of the USA, and has been in the industry for 15 years. Gavin has traveled to many different places throughout the world, as well as repeated visits to Florida and the rest of the USA. He has a steadily increasing number of repeat and recommended customers for Florida holidays, and has recently started to expand his specialist area to include multi-centre holidays across the USA, individually tailor made to the customer's requirements. His experience in this area means he can suggest the best routes to get the most out of each individual holiday.

Gavin's favourite place is Siesta Key South West Florida.


Michelle is the Administrative Manager for Pillinger World Travel, her role is to ensure the efficient running of the admin department, making sure all booking documentation is correct, and that tickets and travel documents are forwarded to the customer. Michelle provides a high level of customer service, dealing with all queries before and after the customer has traveled. Michelle has visited many holiday destinations and can offer lots of different travel advice. Michelle also runs the Pillinger Attractions arm of the company and has extensive knowledge of the Orlando Theme Park tickets that we offer, as well as always making sure our prices remain at their most competitive.

Michelle's favourite place is Boston.


Fiona is a senior retail sales consultant for Pillinger World Travel; she has built up her own client base of local repeat and recommended customers. Fiona has been on numerous educational visits on behalf of our company to places that we specialize in, such as Florida, Egypt, Spain, Corsica, Paris and even a tour round Ireland, as well as spending a day on the Orient Express!! Fiona has been in the leisure industry for 15 years, and has a wealth of knowledge on family friendly resorts across Europe. Fiona specializes in All Inclusive holidays across Europe and the Caribbean, as well as Walt Disney Holidays in Florida and Disneyland Paris.

Fiona's favourite place is Las Ramblas in Barcelona.


Maria has been in the retail industry for 15 years and provides excellent customer service on behalf of Pillinger World Travel. Maria assists with all booking documentation and customer queries, as well as being responsible for dispatching holiday tickets and also theme park tickets. Maria's role is also to offer travel advice to customers as well as to offer additional services that we provide such as airport car parking, Orlando theme park tickets and medical insurance. Maria has been on many family holidays and can offer lots of information on family friendly resorts throughout Europe.

Maria's favourite place is Puerto Alcudia Majorca.


Lauren recently joined our team as a sales consultant, who specializes in Florida enquiries and arranging multi-centre tours around the USA. Lauren has travelled extensively throughout Australia during her gap year, and she also has extensive knowledge of America's most vibrant cities. Lauren is keen to build up our call centre and responds to an increasing number of email enquiries on a day to day basis, she enjoys planning itineries around the USA for our customers as well as making valuable suggestions to ensure they get the most from their holiday. Lauren has also enjoyed plenty of holidays with groups of friends in popular European beach resorts.

Lauren's favourite place is the Gili Trawangan Islands in Bali.


Rachel is employed on a part time basis as she is currently in her final year at Lancaster University studying Earth Science with Geography. Rachel assists with general administration as well as updating our website and developing our social media advertising. Rachel has travelled extensively throughout the USA and Canada and has also completed the second year of her degree at the highly aclaimed Western University in Ontario Canada. Rachel is always keen to share her experiences with our customers and has first hand knowledge about a wide range of tours and attractions within the USA. Rachel has also had plenty of European Holidays and recently aquired her Open Water diving qualification in the Maldives.

Rachel's favourite place is Anna Maria Island in Florida.

CALL 01772 337 448 TO TALK TO THE TEAM

FLORIDA 2017/18









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