Booking Conditions

PILLINGER WORLD TRAVEL LTD of Black Bull House 353-355 Station Road, Bamber Bridge, Preston, Lancashire, PR5 6EE, company number: 06997992 acts as retail agents on behalf of the tour operator(s) with whom your booking has been made. Tour operator(s) are the ATOL holder (Air Tour Operator’s License) and ATOL number as clearly stated on your receipt. Your reservation is subject to the tour operator’s terms and conditions of booking and you are bound by these conditions, a copy of which can be made available on request. PILLINGER WORLD TRAVEL LTD reserves the right to alter these Booking Conditions at any time.


Flight times shown are provisional and may be subject to change, as per the tour operator’s or our booking conditions. It is very important that flight details are checked 48 hours prior to your outbound and inbound journey as changes to flight times may take place shortly before you depart or during your time abroad. Flight Tickets are generally ticketed 6-8 weeks before departure. You may request your tickets to be ticketed prior to this time-frame, as long as full payment has been paid. Please be aware once flights are ticketed, you are subject to the airline’s re-issuing fees and fare difference if you need to make any changes. If your departure is no later than 11 months away from the date of booking, your airline reference and flight times will be confirmed at the time of booking. If your booking contains flights with a departure date beyond 11 months from the time of booking, your airline reference and flight details will be sent to you no less than 12 weeks before your departure date. Most airlines charge for selecting your seats, however some airlines do offer it complimentary. If you are flying with Virgin Atlantic, you can select your seats straight after booking using the airline reference provided in the notes section of your holiday summary. Most other airlines require tickets to be paid in full and issued before you can access your airline reservation. If this is something you want to look into then please let us know.


Prices are only guaranteed for scheduled flight bookings once the final balance has been paid. Though very rare, your flight price is subject to surcharge on items such as fuel, airport fees or government imposed increases. If surcharges are imposed you will normally be given at least seven days notice. Whilst all airlines would take reasonable care to ensure any schedule changes are minimal, it is common for various reason that such changes may take place. All flight schedules are therefore subject to change outside of the control of PILLINGER WORLD TRAVEL LTD.


You must ensure that the Main driver’s full name is specified at the time of booking. This should be checked correctly on your booking confirmation as well as checking that all vehicle inclusions are as booked. If in the event of any changes, name changes are not possible on car hire bookings. Therefore a new car will be required to be booked at the new cost and your original car hire booking may be subject to a cancellation fee. On car collection, the named driver on the booking must present both of the following in their own name: A credit card for security deposit and a full valid Driving license plastic card containing a photograph of the named driver. Debit Cards and paper driving licenses are not accepted. All of our vehicle hire bookings come with fully insurance unless otherwise specified. Unless included, all additional drivers must pay a supplement and are required to show their own driving licence at pick-up. The vehicle must also be returned full with fuel, unless you have the pre-paid fuel option. Please refer to your vehicle voucher for further specific terms & conditions.


Our accommodation suppliers reserve the right to re-protect your accommodation booking to an alternative ‘like for like’ hotel only if in the event your hotel is closed for various reasons during your dates of stay. Your new hotel stay will be located similarly to the original hotel and the room-type will stay at least the equivalent. No refunds will be given.


It is required that all passengers on the booking have adequate travel insurance prior to departure. Prior to, or while on holiday, Pillinger World Travel Ltd will not accept any liability for personal accident and medical expenses, evacuation and repatriation, baggage loss, and cancellation or curtailment of holiday.


Pillinger World Travel accepts Debit cards, Credit cards, and bank Transfer. We accept a maximum of £2,000 cash for any booking, regardless of booking value. However, if you are paying for your holiday in full at the time of booking, and you wish to pay via credit card of any amount, Pillinger World Travel reserve the right to charge a booking fee. If paying by BACS Transfer, a screenshot of the payment must be sent by email to any of our team straight after the payment has been made. Failure to do so could result in your payment not being receipted and added to your booking in time.


A deposit is payable at the time of booking. By paying a deposit, you are accepting our terms & conditions. The deposit can be paid through any payment method. Alternatively, you can pay the full value of your booking using any payment method only at the time of booking. As it states above, there may be a booking fee applied. Please note we no longer accept AMEX payments under any circumstances at any time.


If you have taken advantage of our split low deposit scheme, this means a further deposit is due no later than exactly six weeks after your booking date, the date when you paid the first half of your split deposit. We do not remind customers of this prior to the payment date, however we will call you to arrange payment on the date that it is due. We accept further deposit payments prior to the due by date, however if the further deposit is not paid by midnight on the due by date, your holiday will automatically be cancelled at full loss of deposit paid so far, and additional cancellation charges may apply.


We are happy to accept interim payments at any time before the balance due date. Please call our office on 01772337448 to make a payment and a receipt will be sent to you reflecting your updated balance amount.


Balance payments must be received by PILLINGER WORLD TRAVEL LTD no later than 14 weeks prior to travel. An administration fee of £25 per person will be charged to the customer where payments are received after this time. If the balance has still not been paid 5 working days after the due date, the booking will be automatically cancelled at full loss of deposit, together with any monies paid at the material time.


All passengers must have a 10 year British Citizen passport (5 years for Children). You should note some countries require your passport to remain valid for at least 6 months from the date of entry. If your passport is in its final year of validity, you should check with the embassy of the country you are visiting, otherwise, travel may be denied. As it is not possible to claim against your insurance cover should you be refused in these circumstances, we suggest you allow plenty of time to make these checks. Please be aware that customers are responsible for any visa or inoculation requirements for their destination. You may wish to obtain a copy of a useful booklet called Health Advice for Travellers. Up to date travel advice can also be obtained from the Foreign & Commonwealth office on 0207-008-1500 or from It is also the customer’s responsibility to ensure ESTA visa waiver forms are completed no later than 7 days prior to travel


Hotel star ratings are set by the individual supplier and reflect the amenities and qualities of that individual hotel. Please be aware that most hotels in the USA charge resort fees and other hotels worldwide either charge a resort tax or a generic resort fee themselves. This is only payable directly to the hotel and will have to be paid either at check-in or when checking-out.


Florida is rapidly expanding State and therefore construction may occur in or around the community in which your villa is located. PILLINGER WORLD TRAVEL LTD and any Tour Operator your villa is booked with have no control over this and accepts no liability for any inconvenience or disturbance that may be caused by such construction. It is sometimes possible that homeowners can sell their property therefore meaning that your chosen property can be taken off management company at any given time. Therefore, we reserve the right to offer you a ‘like for like’ villa which can be accepted for no extra charge. Alternatively, you may wish to look at other villas however extra charges may be applicable and this will be subject to availability.

Force Majeure

We regret that PILLINGER WORLD TRAVEL LTD cannot accept any responsibility or pay any refunds or compensation where the performance or prompt performance of our contractual obligations is affected by reason of ‘force majeure’ or changes to your holiday are caused by reason of ‘force majeure’. Circumstances amounting to ‘force majeure’ include any event which the Tour Operator or PILLINGER WORLD TRAVEL LTD could not, even with all due care, foresee or avoid, such as war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government action and all similar events beyond our control. For the avoidance of doubt, any such Force Majeure event would be dealt with in respect of the ‘Travel Disruption or Cancellation by Supplier’ clause herein.


You may cancel your booking as long as it is communicated to us in writing. As this incurs administration costs, we will retain your deposit (deposits are non-refundable) and additional cancellation charges may apply. Cancellation charges on airline tickets are dependant on the airline, the fare type and when cancellation takes place, verifying from 25% to 100%, please check at the time of booking. It should be noted that the majority of discounted airline tickets carry a 100% cancellation charge. Please note any Outstanding Deposit payments which were due to PILLINGER WORLD TRAVEL LTD prior to cancellation by passenger, you are still liable to fulfil this payment.


If after booking you wish to change your travel arrangements we will do our utmost to meet these new instructions as long as they are received by us in writing and accompanied by an amendment fee. The standard minimum amendment fee is £50pp, dependent on the change. It is your obligation to book the correct names as they appear in the relevant passport, as name changes are not always permitted, changes will incur administration fees, or in the majority of cases they will be treated as cancellations and will be subject to cancellation charges. Please note that some travel arrangements cannot be changed after a reservation has been made and any alterations will incur a 100% cancellation charge. All fares are subject to change, sometimes without advance notice; it is therefore in your own interests to finalise payment as soon as possible as fares can only be guaranteed if full payment has been received.


If you have a problem or complaint you must report it immediately to the local representative’s office overseas so that we are given the opportunity to resolve the problem in the resort. However, if your complaint is not resolved to your satisfaction overseas then the lead passenger must write to our Customer Service Department within 14 days of your return from holiday. We will only enter into correspondence with the lead passenger. We will not accept liability for any complaint not reported to the local representative if such a complaint could have been resolved had it been reported, nor for any complaint received outside the 14 day period.


PILLINGER WORLD TRAVEL LTD is a member of the Global Travel Group PLC acting as an agent for the operators concerned. All bookings made with ourselves are subject to the terms and conditions of the operator concerned and we have no contractual liability to you in connection with any of the travel products supplied. Your reservation is subject to the terms and conditions of each individual tour operator/supplier, a copy of which is available on request. Where applicable, a disclaimer form must, therefore, be signed and returned to us before the tickets are issued. Please be aware that it is your responsibility to ensure that all legal immigration regulations are met before travelling to and from your destination, including visa and passport requirements. PILLINGER WORLD TRAVEL LTD cannot be held responsible for passengers travelling without correct documentation.


PILLINGER WORLD TRAVEL LTD does not offer any cash refunds. In the event of any travel disruption by any supplier involved in a Customer holiday for whatever reason, including for the avoidance of doubt any; government restrictions, changes in FCO travel advise or other acts of nature outside of the control of PILLINGER WORLD TRAVEL LTD, an ATOL Protected Credit Voucher for the full value of the booking (or the affected part) would be issued. This voucher cannot be exchanged for cash and is protected by ATOL for use until its expiry in accordance with the terms shown therein to facilitate rescheduling of your booking. In the event of cancellation by the Customer in connection to any disruption, the Customer will be liable in accordance with the ‘Cancellation by the Passenger’ clause herein.


Please check, understand and comply with the entry requirements for the country you are visiting, as it your responsibility to comply with each individual countries requirements and regulations. PILLINGER WORLD TRAVEL LTD are not under liability those who haven’t complied with the regulations. It is the client’s responsibility to check, understand and comply with the entry requirements for the country that you are travelling to, including the requirement for any vaccination certificates, requirements a negative PCR Covid-19 test/Covid-19 test within 48/72/96 hours of arrival to that destination as well as completing the relevant Passenger Locator Form/Health forms prior to entry. In addition, you must also check, understand and comply with any entry requirements for arriving back into the UK. You may be denied boarding if you have not complied the specific entry requirements for the county you are travelling to and your holiday would be classed as a no-show which will result in full loss of all monies paid. Click the following link for more details; For any information on travel entry requirements please follow the link;


By making a booking with us you agree to the use and disclosure of the information provided to us by yourself in order for us to fulfil your agreed booking. By making a booking with us, you are also opting in to receiving our newsletter with our latest offers. You can opt out at anytime.


These Booking Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
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